1. Introduction

Welcome to Hertfordshire Hand Surgery (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hertfordshirehandsurgery.com, and your rights regarding your personal data.

2. Information We Collect

We may collect and process the following data about you:

2.1 Personal Information
– Name
– Contact information (email address, phone number, postal address)
– Date of birth
– Medical history and records
– Payment details (where applicable)

2.2 Non-Personal Information
– IP address
– Browser type and version
– Pages visited and the time spent on each page
– Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:
– To provide medical services and care.
– To process your requests, including appointment bookings.
– To communicate with you about your medical care, including reminders and follow-up communications.
– To improve our website and services.
– To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on:
– Your consent.
– The necessity to perform a contract with you (e.g., providing medical services).
– Compliance with a legal obligation.
– Our legitimate interests, provided they do not override your rights.

5. Sharing Your Information

We may share your information with:
– Healthcare professionals involved in your care.
– Third-party service providers who perform services on our behalf (e.g., IT support, payment processors).
– Regulatory bodies, when required by law.
– Other third parties with your consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage. Our website is secured with SSL encryption, and we regularly review our security protocols.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

8. Your Rights

You have the following rights regarding your personal data:
– Access: You can request a copy of your personal data.
– Rectification: You can request correction of any inaccurate or incomplete data.
– Erasure: You can request deletion of your personal data, subject to certain conditions.
– Restriction: You can request to limit the processing of your data in certain circumstances.
– Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
– Objection: You can object to the processing of your personal data based on our legitimate interests.

To exercise these rights, please contact us using the contact details provided below.

9. Cookies

Our website uses cookies to enhance your experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Enquiries@hertfordshirehandsurgery.com

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By using our website, you consent to the terms of this Privacy Policy.

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This policy ensures compliance with UK data protection laws and provides transparency about data handling practices to website users.